Privacy Policy

Last updated: September 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address and sign-in provider details when you create an account. Sign-in uses an email link or an external provider.
• Order Information: Shipping address, billing address, and payment details when you make a purchase
• Communications: Information you provide when contacting us or subscribing to our newsletter

We also automatically collect certain information when you visit our website:

• Device information (browser type, operating system)
• IP address and general location
• Pages visited and actions taken on our site
• Referring website or source

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, shipping carriers, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking

Essential cookies and local storage keep your basket, sign-in and cookie choices working. Optional analytics and marketing tracking stay off until you choose them. You can accept, reject or choose categories, and change your choice using Cookie settings in the footer.

When enabled and configured, Google Analytics and Umami measure visits and shopping events. Meta Pixel and Conversions API measure ads and purchases. With marketing consent, Meta may receive browser identifiers and hashed contact details for matching; hashing does not make this information anonymous. Google Analytics events do not include your email, postal address or checkout session token.

We honour Global Privacy Control by keeping browser marketing tracking off. Withdrawing optional consent stops future optional tracking and reloads the page to unload tracking scripts. It cannot recall information already sent. Your choice is retained for up to 180 days. Use your browser settings or contact us for further privacy requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

To exercise these rights, please contact us at the email address below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We take steps to ensure adequate protection for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].