Order information
Made for you.
Then on its way.
Every item is made to order. Allow time for production as well as shipping.
01 / Production
2–5 business days
An estimate for printing or embroidery. Busy periods can take longer.
02 / Shipping
5–10 business days
An estimate after dispatch for most supported destinations, not a delivery guarantee.
03 / Delivery cost
Standard shipping included
For countries available at checkout. Customs and import charges may still apply.
We are currently accepting product orders for delivery to the United States only. Standard shipping is included. Other destinations are paused while we review delivery costs and availability.
Delivery & tracking
Our production partner fulfils orders through a network of facilities. The facility used depends on the product, stock and delivery address; we cannot promise every order will ship locally. Items may arrive in separate parcels.
Checkout lists the countries currently supported. Product-specific restrictions can apply. Remote destinations and customs checks may add time. International orders may incur customs duties, taxes or import fees payable by the recipient; these are not included in the product price.
We'll email a tracking link once your order ships. Updates can take 24–48 hours to appear. Check your orders or use the parcel tracker. If an order seems delayed, contact us with its order number.
Returns & exchanges
Eligible items may be returned within 30 days of delivery. They must be unworn, unwashed and in their original condition, with tags attached and original packaging where applicable. Items worn, washed, damaged by the customer or missing tags are not eligible under this voluntary policy.
Email [email protected] with your order number and reason for return. Wait for return instructions and authorisation before posting anything. Use a tracked shipping service.
After we receive and inspect the item, eligible refunds go to the original payment method within an estimated 5–10 business days. Original shipping charges, if any, are not refundable unless the return is due to our error or a defective product. Ask us about the return address and return postage before sending the item.
For a different size or colour, start a return and place a new order. Check availability before ordering a replacement. Your statutory consumer rights are not affected.
Damaged or incorrect items
Contact us within 7 days of delivery if possible, with the order number and clear photos of the problem. For a damaged, defective or incorrect item, we'll arrange a replacement or full refund at no extra cost. This request to report promptly does not limit your statutory rights.